Reference

Terms That Govern Your dafaexch9 Account

These terms set out the rules under which your dafaexch9 account operates — from how you open it to how withdrawals are processed via UPI, Paytm, or PhonePe.

Account EligibilityPayment RulesWithdrawal PolicyAccount ClosureGoverning Law
dafaexch9 Terms That Govern Your dafaexch9 Account
REACH OUR POLICY TEAM

Contact Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about how they have been applied to your account, our…

Live Chat Start a live chat session directly from your account dashboard.
Email Support Send a detailed query to our support address for written documentation of your case.
Help Centre Our on-site help centre contains plain-language explanations of common terms-related questions — covering account…
HOW WE UPHOLD THESE TERMS

Data, Security and Account Practices Under These Terms

We want you to understand exactly how we handle your data and secure your account under the obligations set out in these terms.

Data Handling

Account data — name, contact details, payment identifiers — is stored on encrypted servers. We do not sell or share your personal data with third parties except where required to process UPI, Paytm, or PhonePe transactions or comply with a lawful court order.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time; turning off analytics cookies does not affect account functionality.

Account Security

Two-factor authentication is available on all accounts. We strongly recommend enabling it in your security settings. Any suspicious login attempt triggers an automatic email alert, and our team reviews flagged sessions within one hour.

Data Retention

We retain transaction records for seven years to meet financial compliance requirements. Account profile data is kept for as long as your account is active; after closure it is archived for three years and then permanently deleted.

Requesting Changes

You may request a correction or deletion of your personal data at any time by writing to our support team via email. We will acknowledge your request within 48 hours and action it, or explain why a legal obligation prevents us from doing so.

Compliance Contact

For formal complaints about how these terms have been applied — including data rights disputes — write to our compliance desk via the support email marked 'Compliance'. We log all such requests and respond within five working days.

Frequently Asked Questions About These Terms

Below are the questions we receive most often about how these terms apply to real account situations — from payment disputes to data requests. If your question is not answered here, live chat or email will connect you to a team member who can address it directly.

Contact our compliance desk in writing before continuing to use your account. If you continue using the platform after the current terms are posted, that is treated as acceptance. We will review formal disputes within five working days and respond with a written explanation.

We post an updated version with a new effective date at the top of this page whenever terms change. For material changes that affect existing accounts, we also send an email notification to the address on your account at least 48 hours before the new version takes effect.

All deposits via UPI, Paytm, and PhonePe are subject to the transaction rules in Section 4 of these terms. Deposits that cannot be verified against your account name may be held for review; contact support with your UTR number to resolve a held deposit quickly.

You have the right to request a copy of your data, correct inaccurate information, and ask for deletion after account closure. Email the support team marked 'Data Request'; we acknowledge within 48 hours and complete the action within 14 working days unless a legal obligation applies.

We may suspend an account if terms are breached — for example, if multiple accounts are detected or if identity verification documents are found to be inaccurate. You will receive a written notice with the reason, and you may appeal through the compliance desk within 30 days.

Transaction records are retained for seven years to meet financial compliance obligations. You may request a statement of your transaction history at any time through live chat or email; we provide it as a PDF within three working days at no charge.

These terms are subject to Indian law where applicable. Access and eligibility depend on local law and are available where local law permits. Any dispute that cannot be resolved through our compliance desk may be referred to the courts with appropriate jurisdiction under Indian law.